When buying large items of furniture, it is vital to make sure it will fit your room and that it can get into your house. Make sure there is enough height, width and diagonal depth to accommodate your furniture’s entry and that there’s plenty of room to manoeuvre around corners and through doors.
3 steps to ensure a problem free delivery
Before ordering, please check carefully that the upholstery, bed and cabinet products you have ordered will fit into the intended space in your home.
1. Check the dimensions of the space in which the product will be placed.
- Allow for skirting boards, especially in recesses, door or window frames, and headroom under any unusual spaces such as sloping roofs.
- When ordering a sofabed, recliner or any extending item, remember to consider your product size when opened.
- Product dimensions shown are taken from the largest or widest point.
2. Measure any staircases, doorways or corridors the product will have to pass through, including the space for manoeuvring and turning.
- This is especially important on products marked as LARGE as this indicates they will require extra space for manoeuvring during delivery and so all measurements should be checked carefully.
3. Our delivery vehicles are large. Please check that they can gain safe and ample access to or immediately adjacent to the delivery address.
- Please let us know at time of order if there are any access restrictions or special needs which must be considered to ensure a successful delivery
Delivery service.
Your furniture will be delivered by PHL (Premier Home Logistics) or a nominated carrier. Our delivery drivers will survey delivery access and take all possible precautions to ensure damage free delivery. Furniture will be put in place, unwrapped and the packaging taken away. We are unable to remove old furniture. Charges will apply for redelivery caused by cancellation.
Are there any access problems?
Please tell us at point of order if your home, or room is difficult to access. This will affect how we deliver yourfurniture and may involve an additional charge. Please consider:
- Can a delivery lorry park immediately outside your home?
- Is your home easy to find or are extra directions needed?
- Are there steps up to your front door or other obstacles such as narrow gateways or railings?
- Have you checked that your furniture will fit through your doors? Our delivery drivers are not able to remove doors and windows to effect access.
- Are there narrow corridors or internal steps to negotiate? If there are turns to be made is there sufficient space to turn the piece of furniture?
- Are there any internal obstacles –wall lights, low hanging lights, framed prints on wall, low ceilings, beams?
Have you ordered a large piece?
Please take extra care to ensure they will fit into your home on delivery.
Please be at home at the scheduled delivery time.
You will be contacted two days before delivery to confirm a time window for delivery. On the day of delivery you will be contacted 30 minutes before arrival of the delivery. If you are not at home when the delivery arrives it is likely to be taken away to avoid delay to other customers. Charges will apply for redelivery caused by cancellation. A charge of £60 will be made for re-delivery or collection.
You will be asked to check and sign for your furniture.
Your furniture will be unwrapped on delivery. You will be asked to check the furniture and sign a Proof of Delivery document. This document confirms that you have received your order in satisfactory condition, that you have been given a copy of the Furniture Care Guide and there has been no damage to your property. Goods cannot be left unchecked.
An adult must be present.
An adult must be present to accept delivery. Only an adult can sign the Proof of Delivery document.
Furniture legs.
On most of our ranges, legs and feet are detached for delivery and will be attached by the delivery team. Some pieces have removable arms/ends. This is a quality procedure to minimise potential damage. Furniture legs and castors can cause marking to floor coverings (particularly wooden/laminate floors) –if this concerns you please take steps to minimise such damage by using felt pads or castor cups.
Our full terms and conditions are listed on the reverse of your order form, confirmation letter and in our Home Catalogue. Please ask a member of staff if you require clarification.
Measuring for Furniture Delivery
Before ordering furniture it is important to check that it will fit in the room. It is extremely important that customers advise us of any potential delivery difficulties or obstacles.
Charges will apply for redelivery caused by failed delivery or cancellation.
Step 1 –Measure the space where the furniture will sit.
Check that the furniture will fit the space in the room where it will sit. The dimensions of each piece of furniture can be found in our Home Catalogue. Additional furniture measurements can also be found on our website www.lauraashley.com or by asking one of our members of staff in store.
Furniture can appear smaller in the store than it actually is. The furniture will appear a lot bigger in your room.
The easiest way to check the amount of floor space a piece of furniture will take up is by marking the area out on the floor where the furniture will sit. This can be done by either using masking tape or a newspaper template. If the piece of furniture is going to be placed in an alcove make sure when measuring that you allow for the skirting boards. For tall pieces of cabinet furniture e.g. wardrobes and dressers, check that the height of the cabinet is not too tall for the room.
Check that you have enough space to walk around the furniture and for the doors and drawers of cabinet furniture to open. When ordering a recliner armchair or sofa bed check there is enough space in the room for the chair or bed when fully extended.
Step 2 –Check the furniture can access to the room.
Cabinet Furniture
For cabinet furniture, check that the width of the door is wider than the depth or width of the furniture. Then check that the height of the furniture is less than either the door height B or the entry into the room C. For larger pieces of cabinet furniture e.g. wardrobes, tall cabinets and sideboards you will need to check there is enough space to turn the furniture. The width of the corridor or staircase entry or exit turn Emust be at least 100cm wide.
Upholstered Furniture
For upholstered furniture the width of the door must be wider than the arm height. The average arm height of our upholstered furniture is 66cm but some are as high as 79cm. If the width of any door the furniture has to pass through is less than 70cm then choose a furniture design with a lower arm height. The width of sofas must be less than the door height B or the entry into the room C. For larger sofas you will also need to check there is enough space to turn the furniture. The width of the corridor D or staircase entry Emust be at least smallest measurement (either Width or Depth) of the sofa plus 10cm.
Please note: This is only a guide and does not guarantee your furniture purchase will fit. Our delivery drivers are not able to remove doors or windows to effect access. If doors, windows or stair banisters need to be removed in order for the furniture to fit, you will need to arrange this before the day of delivery.
