Laura Ashley MTO - Help and Support - Terms and Conditions

1. Definitions

The following terms and conditions apply to all orders placed with Laura Ashley. In these terms and conditions, the words and expressions below have the following meanings:

• ‘Conditions’ means these terms and conditions.
• ‘Distance Communication’ means purchases made exclusively via the Laura Ashley Website, telephone, fax, e-mail, and or mail order.
• ‘Product(s)’ means any Laura Ashley good(s).
• ‘Furniture’ means beds and cabinet items such as wardrobes, chests of drawers, bedside tables, tables, selected dining chairs, selected mirrors (as stated) and mattresses.
• [] means Furniture packed for self-assembly by the customer.
• ‘Upholstery’ means Products upholstered in fabric or leather such as sofas, chairs, footstools and headboards, made specifically to specifications and requirements provided by you.
• ‘Non-Made-to-Order (MTO) Upholstery’ means Upholstery available in only one option and not made specifically to specifications and requirements provided by you.
• ‘Made-to-Measure (MTM)’ means Products such as curtains, blinds, bedspreads and valances, made specifically to specifications and requirements provided by you.
• ‘Standard Home Furnishings’ means cushions, lighting, wallpaper, selected mirrors (unless otherwise stated) excluding Upholstery, Furniture, and Made-to-Measure.
• ‘we’, ‘us’, ‘our’, ‘Laura Ashley’ means Laura Ashley Limited.
• ‘Website’ means www.lauraashley.com & mto.lauraashley.com, the official websites of Laura Ashley Limited.
• ‘you’, ‘your’ means the customer.

2. Ownership

The Website and all intellectual property rights in the text, design, graphics, and the selection, organisation and arrangement thereof (including without limitation rights in the Website as a database) together with Laura Ashley trademarks and all other trademarks, logos and trade names depicted on the Website belong to Laura Ashley Limited.

3. Intellectual Property

You acknowledge and agree that:

• all material and content on the Website shall only be used for personal/non-commercial reasons on a single personal computer.
• all material and content on the Website shall not be copied, reproduced, transmitted, modified, published, displayed, distributed, commercially exploited or derivative works created without our written permission.
• you shall not assist or facilitate any third party to copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create any derivative works without our written permission.
• all intellectual property rights in all material and/or content of the Website belongs and shall at times remain with us or our licensors.
• any act contrary to the above shall be construed as infringement of our intellectual property rights.

4. Basis of Sale

A contract will be created between you and Laura Ashley on completion of the following:

Please follow the onscreen instructions when placing your order on the Website. When you have completed your selection of Products, please press "Go to Checkout" on the "Review Your Order” page. The following page allows you to confirm that you agree to buy and pay for the Products ordered at the prices indicated and any other charges that may be included in relation to your purchase such as delivery.

An order acknowledgement email will be sent to you with information on the Products you have ordered. Please note that this email is merely an acknowledgement of your order and not at any point, our acceptance or confirmation of your order.

The contract between you and Laura Ashley is complete when the Products ordered have been delivered to you unless we notify you otherwise. This does not apply to Furniture, Upholstery and/or Made-to-Measure orders, which will only be completed once you receive a confirmatory letter from us confirming the same unless you are notified otherwise.

Your order becomes binding as soon as we have accepted it. All orders are subject to availability.

You are responsible for checking and confirming that all details and aspects of your order are correct and suitable for your requirements, including without limitation, specifications, measurements, dimensions, product features, access and delivery.

We cannot accept liability for any incorrect and/or incomplete instructions and/or information provided by you.

We may not accept your order for certain reasons including without limitation:

1. unavailability of Products
2. inadvertent pricing and/or product description errors and/or
3. unauthorised payment methods.

We reserve the right to:

• Refuse to process any transaction;
• Refuse to serve any individual and/or company;
• Suspend any order transaction;
• Withdraw any Products from the Website; or
• Remove or edit any materials or content from the Website.

at any time for any reason whatsoever at our sole discretion. We are not liable for any such refusal, withdrawal, removal or editing as stated above at any stage of the transaction.

In order to purchase Products from us, you must:

• be over 18 years old
• register by providing your information such as your name (as stated in your passport), email address and other information as may be requested as part of the registration process;
• provide a valid delivery address in the United Kingdom. We do not consider PO Box numbers, hotel addresses and temporary accommodation as valid delivery addresses; and
• possess a valid Laura Ashley Account Card or a valid credit/debit card issued by a bank acceptable to us.

We do not accept any orders placed outside the United Kingdom.

5. Cancellations & Amendments

• If you need to cancel or amend your Made to Measure order, you may only do so up to 48 hours after you have placed your order by contacting Customer Services*
• After 48 hours, we reserve the right to charge you for costs incurred as a result of your amended or cancelled order. This charge shall be 25% of the value of the products amended or cancelled.

Returns

• All Made to Measure and/or Made To Order products ordered from the website are Made to your specifications and requirements; therefore cannot be returned unless confirmed as defective by a Laura Ashley appointed inspector.

Defective Products

• On delivery, it is your responsibility to check and immediately report to Customer Services* any damage to the Products. We will not accept liability for visible damage not reported within three days of delivery.
• If you believe the Products to be of an unsatisfactory quality, please contact Customer Services* immediately and treat the Products with utmost care while your claim is being investigated.
• Our Customer Services* will arrange for the Product to be returned and inspected.
• On inspection, if the Products are found to be defective, we will at our Sole discretion attempt to restore the Product or offer a replacement as soon as reasonably possible.
• Where you have more than one Product in your order, we may request for any other Products to be returned to obtain a suitable colour match on the replacement Product.

Subsequently, if no fault is found, your Product will be returned to you as soon as reasonably possible unless we are unable to for reasons beyond our control.

6. Product use

• All Products are designed for domestic/non-commercial use only.
• If you intend to use our Products for non-domestic/commercial purposes, please contact Customer Services* for more information.
• It is your responsibility to check and ensure that all local authority requirements are complied with when using our Products for non-domestic/commercial use.

7. Made-to-Measure

• It is your responsibility to provide us with accurate and complete measurements when placing your order for Made-to-Measure.  As we rely on the accuracy and completeness of your measurements.
• We are not liable for any inaccurate and/or incomplete measurements provided by you.

8. Product descriptions, colours and features

We take every effort to ensure that the Products we supply correspond as closely as reasonably possible to the images displayed on the Website and catalogues and samples displayed in our stores. However, variations may be apparent due to unique and natural characteristics of materials used. We are not liable for any such variations, which add to the unique quality of our Products. Examples of variations include (with limitation):

• Fabric colour and shapes may vary from one manufacturing batch to another.
• There is a 3% allowance on fabric alignment.
• All Product measurements are approximate.

We reserve the right to make any changes to the internal/external specifications of our Products, where appropriate.

9. Prices

• Prices include VAT and exclude delivery charges unless otherwise stated.
• All prices are correct at the time of entering or uploading but may change where there are inadvertent administrative pricing errors or for reasons beyond our reasonable control, including any variations of the rate of VAT.
• A VAT reduction of 2.5% has been applied on the selling price advertised on the Website. Please note that a 2.5% VAT reduction equates to a 2.13% reduction in the selling price of all Products and services where VAT applies.

10. Payment Methods

• You may pay using your Laura Ashley Account Card, or by Visa, Visa Electron, Delta, Mastercard, Maestro/Solo and American Express.
• Payment is taken in full at the time that your order is confirmed.
• You confirm that the credit, debit or store card that is being used is yours.
• All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
• All card payments are processed for you by our credit card acquirers at a 1.5% fee, which is included in the cost of your purchase. The balance is paid to us. The total amount you pay is the same regardless of the payment method.
• Privilege Point vouchers gained from Laura Ashley Account cards and Fidelity cards cannot be redeemed as part payment for your purchases on the Website.
• Interest Free credit options are available for orders over £600. Terms and conditions apply. Credit subject to status. View Payment Methods for more details.

11. Website Content

• We take all reasonable steps to ensure that all details, descriptions and prices of Products shown on our Website, catalogues and stores are correct and current at the time of uploading or entering.
• We aim to keep the Website as up to date as possible, however, we ask that you check and confirm all aspects of your order prior to committing to an order with us to ensure that your order is suitable to your specifications and requirements.
• We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy. Please note that in the event that an error is identified, we may not accept your order. 

Linked Sites

Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our Website or which may link to our Website. When you access any other website you acknowledge that it is independent from us and that we have no control over the material, content or availability of that website. Links to any other external websites cannot at any time be construed as our endorsement or acceptance of any responsibility for the content, material or the use of, such a website. We shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with use of or reliance on any content, material, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or webmaster.

12. Amendments to the Conditions

We reserve the right to amend these Conditions at any time at our sole discretion. Any such amendments will take effect once posted on the Website and it is your responsibility to read the Conditions prior to committing to your order. Your continued use of the Website shall signify your acceptance to be bound by the Conditions.

13. Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal and any other professional fees, arising out of your breach of the Conditions or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your registered account details and/or your personal information.

14. Liability and Warranties

Nothing in these Conditions limit our liability for death or personal injury caused by our negligence.

We shall not be liable for any economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings) nor for any loss of goodwill or reputation nor for any indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these Conditions exceed the amount paid or payable by you for the Products. Your statutory rights as a consumer are not affected. 

15. Data Protection and Privacy

To deal with your order, we have to process and store your data, and provide your data to third parties who are directly involved with your order, e.g. our carriers. By placing an order with us, you agree to your data being processed by us, our agents, partners and Group companies.

We use all reasonable endeavours to keep details of your order and payment secure. Unless we are negligent, we cannot be held liable for any losses suffered as a result of any unauthorised access to any information provided by you beyond our reasonable control.

We use Cookies to keep track of your current shopping session in order to personalise your shopping experience and allow you to retrieve your shopping basket at any time. If you do not accept Cookies you will not be able to use the Website.

In addition to allowing us to check your creditworthiness and to process your order, the personal data you submit, and our records of your visits to the website, will be used to monitor and improve our service to you, and for marketing purposes. We may send you brochures, leaflets and catalogues displaying our Products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or for market research.

If you do not wish to receive information about our Products and services, or do not wish for your details to be passed to carefully selected companies whose products we believe may be of interest to you, or if you wish to update or delete your registered personal information, please write to us at Laura Ashley, FREEPOST PO Box 5 Newtown Powys SY16 1LX.

We respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.

Please check back frequently to see any updates or changes to our privacy policy.

16. Risk and Title

We bear the risk of loss or damage to the Products until they have been delivered. The Products will only belong to you once you have paid us in full. Until full payment is received, we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and risk when we receive them 

17. Dealing as a Business

These Conditions apply only if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions as stated in our trade application forms. Please contact Customer Services* for more information.

18. PROMOTIONS

Mid Season Sale

HOME

Up to 50% off Home Sale - items include selected cabinet furniture, upholstery, beds, mattresses, lighting, soft furnishings, wallpaper, Ready Made curtains, Made To Measure curtains & blinds, mirrors, fabric, bedlinen, towels, decorative accessories and gift items.

FASHION